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Customer Service Index
Have a problem or can't find a particular item? Please email support@beach-tails.com or call 269-231-5104.
Click to see more about:
Ordering
Returns and exchanges
Shipping and Handling
Sales Tax
Privacy policy
Security
Ordering
To add an item to your cart, simply click the "add to cart" button next to it. (These items will not be purchased until you have completed the checkout process.)
To remove an item from your cart, simply click the "remove" link next to the item you wish to discard.
To view what is in your cart at any time, click the "shopping cart" link at the top of the page.
To purchase your items, click on the "shopping cart" link and click "checkout".
To access your account in the future, click the "my account" link at the top of any page and enter your e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
Returns and exchanges
If a beach-tails.com purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a merchandise store credit or exchange.
However, we do not issue store credit and cannot accept returns or exchanges for items that have been used, or are not in original new condition, sale and perishable items. We are not responsible for any damage that is caused by your pet to the merchandise. We cannot accept returns COD or postage due. We do not reimburse shipping charges.
Unfortunately, we charge a restocking fee of $10 per item. Our apologies, but we do not issue refunds and we cannot accept returns COD. We do not reimburse shipping charges.
Please ship the unused product in its original packaging with all accompanying materials (instructions, etc.) and completed Returns Form to the following address:
Beachtails, LLC
Attn: Online Returns
39 South Whittaker Street
New Buffalo, MI 49117
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. Return shipping is at the purchaser's expense.
Please note: We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 30 days (commencing from the date you receive your order).
Order Cancellations & Changes
Beachtails strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 269-231-5104 or email your cancellation request or order change to support@beach-tails.com. Be sure to include your name and order number. Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.
Shipping and Handling
Standard Delivery Time & Fees
The standard delivery time is 7 to 14 days for in-stock items. Please note that items sent directly from our suppliers or oversize items may take longer. Our shipping prices are based on weight and destination and will be calculated upon check out. Orders are charged at the time of shipment. Items ordered together may not arrive in the same box.
Orders usually ship via UPS or FedEx Ground. Please provide shipping addresses that can accept UPS or FedEx shipments (no PO Boxes or APO addresses). If you will not be at your shipping location to sign for your package, we suggest you have your packaged shipped to your workplace, a business, or another location where someone can sign for your package. Please understand that Beachtails cannot be responsible for the loss or damage of packages delivered without a signature.
Occasionally Beachtails will ask our manufacturer to ship directly to you. The approximate shipping date may vary if this happens. Should you have any questions, please contact Beachtails directly.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 269-231-5104 or via email at support@beach-tails.com and we will be happy to correct the problem. Please contact us prior to returning the item or you will be held responsible for any damage.
Sales Tax
Tax
Michigan state residents are charged all applicable sales tax.
Credit Cards Accepted
We accept VISA, MasterCard, American Express and Check/Debit cards with a VISA or MasterCard logo.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. You may add or remove your name from our list at any time, but we're certain that once you shop with us, you'll want to continue to hear from us!
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. There are several safeguards in effect to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
***Only our store will have your information
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
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